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Have questions? Good. Modern insect protection should be easy to understand. Here’s what to know about Shubug products for skin, home, plants, pets, gear, itch-relief care, and the buggy moments in between.
General Shubug FAQs
Shubug is a modern insect protection brand made for skin, home, plants, pets, and gear. We make products that help protect the places you live, play, grow, and explore.
No. Bug spray is part of what we make, but Shubug is bigger than that. Our lineup includes skin repellents, Kids & Family products, Active formulas, after-bite tools, home and plant pest products, gear protection, coils, bracelets, and future pet protection.
It means insect protection designed for real life. Skin formulas that feel better. Home products that feel less harsh. Plant and gear protection that fits the way people actually live, travel, garden, camp, and spend time outside.
It means our skin-focused products are designed with the feel, wearability, and ingredient care people expect from personal care products, not old-school bug spray. Shubug Natural and Kids & Family formulas are especially built around this idea.
No. Moisturizer That Repels™ is a powerful position for our skin-focused Natural products. The full Shubug brand is broader: modern insect protection for skin, home, plants, pets, and gear.
Shübug insect repellent is available for purchase at retailers across the country and online.
If you accidentally ingest Shübug insect repellent, contact a poison control center immediately. The product is not intended for ingestion, and serious health effects may occur.
Skin Repellent Questions
Shubug Natural is our skincare-forward insect repellent line. It is made with natural oils and Coconut MCT Oil and is designed to feel more like daily skin care than traditional bug spray.
Shubug Kids & Family is made for little explorers, parents, backyard days, camp nights, parks, and everyday family use. It is part of the playful Bugzy world while still being built around serious protection.
Shubug Active is our performance protection line for heavier bug pressure. It is made for mosquitoes, ticks, no-see-ums, gnats, chiggers, fishing, camping, hiking, hunting, and travel.
It means our skin-focused products are designed with the feel, wearability, and ingredient care people expect from personal care products, not old-school bug spray. Shubug Natural and Kids & Family formulas are especially built around this idea.
Natural is the skincare-forward line made with natural oils and a clean daily-use feel. Active is the performance line, powered by 20% picaridin, built for heavier bug pressure and more intense outdoor environments.
Yes. Shubug offers mosquito protection across several formulas, including Natural, Kids & Family, Active, and lotion products. Some formulas are built for longer-hour protection depending on the product and label directions.
Yes. Shubug Active is designed for mosquito and tick protection and also helps defend against no-see-ums, gnats, and chiggers.
Shubug Active is the product line built for no-see-ums. It is designed for heavier bug pressure and offers no-see-um defense in addition to mosquito and tick protection.
Our skin formulas are designed to avoid the harsh, old-school bug spray experience. Natural and Kids & Family lean into a cleaner, more wearable feel. Active dries odorless.
Shubug skin products are designed to feel clean and wearable. Natural Clean Mist and Kids & Family Clean Mist are made for a lighter skin feel, while Active is designed to dry clean and odorless.
Ingredients & Standards FAQs
Yes. Shubug is certified glyphosate-free by The Detox Project. This is a major part of our ingredient philosophy and our belief that what we leave out matters. The catalog also highlights Shubug as the only insect repellent brand certified by The Detox Project.
Because ingredient standards matter. Many people care about what goes on their skin, around their kids, near their plants, and in their homes. Glyphosate is one of the things we choose to keep out of our products.
Several Shubug products are DEET-free, including our Natural and Kids & Family products. Always check the specific product label for active ingredients and directions.
MCT Oil is a lightweight oil derived from coconuts. In Shubug Natural, it helps support the clean, skin-friendly feel of the formula.
Geraniol is a plant-based active found in oils like geranium, rose, and citronella. It helps create a scent barrier mosquitoes do not want to hang around.
Picaridin is the active ingredient in Shubug Active. It is used for serious insect protection and is especially helpful for mosquitoes, ticks, no-see-ums, gnats, and chiggers.
Shubug’s skin formulas are designed with a refining process that removes proteins that commonly trigger tree nut allergies. Always read the product label and use as directed.
Home, Plants & Gear FAQs
Yes. Shubug Home includes products like Home Pest Control, Bed Bug Killer, Plant Pest Control, and 3-in-1 Plant Spray.
It is the idea behind Shubug Home & Plants. Bugs do not only show up on skin. They show up in homes, gardens, plants, patios, and the spaces people care about most.
Yes. Shubug has plant-focused products including Plant Pest Control and 3-in-1 Plant Spray.
Shelter is Shubug’s gear protection product. It is made for clothing, tents, sleeping bags, headwear, and outdoor gear.
Yes. Shelter is designed for fabrics and gear, including clothing, tents, bags, sleeping gear, and outerwear. Always follow the label directions.
Itch Relief, Coils, Bracelet FAQs
Pull It is a reusable bite and sting relief tool designed to help remove irritants, stingers, and venom from beneath the skin.
Oops Pen is Shubug’s after-bite relief pen. It is made for itchy, painful bite moments when the bugs got there first.
Shubug glow bracelets are wearable extra backup for kids, camp nights, wrists, ankles, backpacks, and buggy moments.
No. Think of coils and bracelets as extra backup, not a full replacement for applying repellent properly. Pair them with sprays or lotions when you need stronger protection.
Yes. Shelter is designed for fabrics and gear, including clothing, tents, bags, sleeping gear, and outerwear. Always follow the label directions.
Shipping, Use & Safety FAQs
Apply evenly to exposed skin according to the product label. For face application, spray into hands first, then apply carefully while avoiding eyes and mouth.
Follow the directions on the specific product label. Water, sweat, towel drying, and time outside can affect how long protection lasts.
Some Shubug skin products are designed for daily use and skincare-style wear. Always follow the label directions for the specific product.
Shubug products are designed with cleaner standards and specific use cases in mind. Always use products as directed on the label.
Many Shubug products are proudly made or bottled in the USA. Check the specific product page or label for details.
Shopping & Retail
Shubug is available online and through select retailers nationwide, including major retail partners.
Yes, Shubug is sold through major national retail channels. Availability may vary by location and product.
Yes. Wholesale and retailer display programs are available separately from the public shopping experience.
PDQ displays, wood displays, sidekicks, case packs, and retail merchandising units are for wholesale and retailer accounts only. They should not appear in the normal public shopping experience.
Visit the Wholesale Application or Retailer Login page to request access to wholesale products, display programs, and retailer support.
Kids & Family FAQs
Shubug Kids & Family is made specifically for family use and little explorers. Always follow the product label directions and supervise application for children.
Bugzy is the Shubug mosquito character. He lives mostly in the Kids & Family world as a playful, educational guide who makes bug protection more fun and memorable.
Several Shubug products are DEET-free, including our Natural and Kids & Family products. Always check the specific product label for active ingredients and directions.
Shipping FAQs
We currently ship orders within the United States.
Most orders are processed within 3 business days after the order is placed. Once your order ships, delivery times may vary depending on your location and the carrier.
Orders are typically processed Monday through Friday, excluding major holidays. Orders placed on weekends or holidays will usually begin processing the next business day.
Orders are typically processed Monday through Friday, excluding major holidays. Orders placed on weekends or holidays will usually begin processing the next business day.
Carrier delays can happen, especially during holidays, weather events, or peak shipping seasons. Once your order has shipped, tracking updates will be provided by the carrier.
If your package appears to be significantly delayed or lost, please contact us at:
Returns FAQs
We accept returns on eligible unopened and unused products within 30 days of delivery.
To be eligible for a return, products must be:
- Unused
- Unopened
- In original packaging
- Purchased directly from Shubug.com
How do I start a return?
To start a return, email us at:
Please include:
- Your order number
- The product you would like to return
- The reason for the return
- Photos, if the item arrived damaged or incorrect
Once your return is approved, we’ll provide next steps.
Orders are typically processed Monday through Friday, excluding major holidays. Orders placed on weekends or holidays will usually begin processing the next business day.
Return shipping costs are the responsibility of the customer unless the return is due to an incorrect, damaged, or defective item.
Original shipping charges are non-refundable.
Carrier delays can happen, especially during holidays, weather events, or peak shipping seasons. Once your order has shipped, tracking updates will be provided by the carrier.
If your package appears to be significantly delayed or lost, please contact us at:
Returns FAQs
Once your return is received and inspected, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
For safety and quality reasons, we generally cannot accept returns or issue refunds for opened or used products.
If you believe there is an issue with the product itself, please contact us and we’ll review it case by case.
If you purchased Shubug from a retailer such as Amazon, Walmart, Target, Tractor Supply, or another store, please contact that retailer directly for returns, refunds, or exchanges. Their return policies will apply.
Damaged, Defective or Incorrect Order FAQs
If your order arrives damaged, please contact us within 7 days of delivery at:
Please include:
Your order number
Photos of the damaged item
Photos of the packaging
A short description of the issue
We’ll review the issue and help make it right.
If you received the wrong product, email us at:
Include your order number and a photo of the item received. We’ll help correct the order as quickly as possible.
If you purchased Shubug from a retailer such as Amazon, Walmart, Target, Tractor Supply, or another store, please contact that retailer directly for returns, refunds, or exchanges. Their return policies will apply.
If an item is missing, contact us within 7 days of delivery with your order number and details. We’ll review the order and help resolve the issue.
At this time, we do not offer direct exchanges. If you would like a different product, please return the eligible item and place a new order.
Certain items may be final sale and not eligible for return, including:
- Opened or used products
- Gift cards
- Promotional items
- Free gifts with purchase
- Wholesale orders
- Retail display products
- Final sale or clearance items
Wholesale orders, PDQ displays, wood displays, case packs, retailer kits, and display products are handled separately from standard consumer orders.
For wholesale order questions, please contact:
or your Shubug wholesale representative.
We’re here to help.
Email: orders@shubug.com
Phone: 1-833-4-SHUBUG
Phone: 833.474.8284
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